THE SHIFTING LANDSCAPE IN LEGAL SERVICES
With Brexit and the arrival of international players, the legal marketplace is getting crowded, and it is becoming increasingly difficult to differentiate one firm’s expertise from another. This has resulted in the commoditisation of services and downward pressure on pricing. Buyers are confused; their expectations are high, but their loyalty is waning.
No practicing legal professional would consider handling a client matter without prioritising due diligence, discovery, expert opinions, etc. Yet few law firms conduct systematic research to get an independent perspective on what clients want, where market opportunities exist and what challenges are coming down the line.
Most law firm partners deal directly with their clients on complicated legal matters. At the same time, they are expected to bring in new business. This puts pressure for individuals, and delivers short term results for the firm and because the approach is reactive, the results can be mixed.
Annette has first-hand experience of best-practice client management and business growth in professional services. Her work with a top-tier law firm has given her an understanding of the partnership dynamic, the legal marketplace and how lawyers work.
Annette helps law firms to:
Establish a financially oriented client planning and acquisition process that motivates teams, raises the bar on service quality, drives client loyalty, enhances competitive advantage and exceeds client expectations every time.
Implement a proven process to identify, win and retain high-value clients.
Reinvigorate the revenue base in key markets and develop new market opportunities.
Leverage the firm’s international network and connect the dots across the global client base to increase revenue.
Upskill teams to reimagine client servicing, identify and win new clients, and generate referrals.
ANNETTE KNOWS YOUR INDUSTRY
ACCOUNTING & FINANCE
Accounting or advisory and financial services firms need a strategic, coordinated commercial approach to business growth, new market development and client servicing.
real estate services
Annette knows the property, engineering and construction industries, and has the professional qualifications and extensive industry experience to prove this.
YOU ARE IN GOOD COMPANY
Ready to learn more about growing your professional services business?